Our goal is to deliver orders to your address within a maximum of 72 business hours from the date of purchase. Deliveries are made Monday to Friday, excluding weekends and holidays.
General FAQS
How long will it take for my order to arrive?
What happens if my order does not arrive within the estimated timeframe?
If your order has not arrived after 72 business hours, please contact our Customer Service to investigate the case and provide a solution.
What does it mean if a product has the "special product" label?
This means the product requires additional processing time and may take 1 to 2 weeks for delivery. These products are usually items that require extra customization or special handling.
Can I cancel a "special product" if I don't want to wait?
Yes, you can cancel a product with this label as long as it has not been processed. We recommend contacting Customer Service for more details.
What is the shipping cost?
The shipping cost depends on your total order value. If the purchase amount is less than $500, shipping will cost $10. If the order value exceeds $500, shipping is free.
Does free shipping apply nationwide?
Free shipping covers major areas of the country. For certain rural or hard-to-reach areas, an additional fee may apply, which will be communicated during the checkout process.
Is there an additional charge if I reschedule the delivery date of my order?
Yes, if you wish to change the delivery date after your order has been confirmed, a $35 charge will apply to cover the costs associated with rescheduling and route modification. This fee will apply each time a change is requested.
What happens if I request delivery after 15 business days from the purchase date and need storage service?
If you are unable to receive your order within 15 business days and need storage, an additional charge of $150 will apply for orders with 1 to 3 items. This fee is one-time and will cover storage until you're ready to receive your product. If your order includes more than 3 items, please contact Customer Service for more details on the costs.
Where can I track my orders?
You can track your order by calling our Customer Service at (506) 7243-8779 and providing your invoice number. Currently, we do not offer an online tracking option, but we are working on it.
Can I receive notifications about the status of my order?
Yes, we can send you updates on your order via email or text message. Please make sure your contact information is up to date in your customer profile.
What should I do if I am not satisfied with my order?
If you're not satisfied with the product you receive, you can refuse the delivery at the moment. However, the delivery staff is not authorized to resolve any issues on-site. In that case, please contact our Customer Service at (506) 4404-3830, Monday to Saturday from 8:00 AM to 5:00 PM, so we can assist you with handling your complaint.
What kind of solution can I expect if I refuse my order?
Our customer service team will evaluate the case and offer a solution as soon as possible. This could include an exchange, replacement, or refund, depending on the situation.
Can I cancel my order after it has been placed?
Once the order has been confirmed and 2 hours have passed since the purchase, it cannot be canceled through the system. However, if your order has not been processed or shipped, you can contact Customer Service to explore other options
